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At Ulula we never lose sight of the fact that our customers come first. We aim to offer a high level of honest, efficient and personal service.
If you have any questions about our products, queries regarding your order, or if you need assistance, please do not hesitate to send us an email.
Below is a selection of comments received from our many satisfied customers. All feedback is welcome so that we may continue to improve our service to you.
"Just a quick email to thank you for the super speedy turnaround of my order."
"I think we'll be customers until the children leave home."
"Thank you for the beautiful spirit in your message on our receipt."
"I would like to thank you for the lovely service you provide. We just enjoy all the products you sell!"
"Thanks as ever for the quick delivery of the formula and rusks."
"I'm always really impressed that you include a personal note with the order slip and have recommened ulula to all my mummy friends."
"Thanks again for all your advice, it's very helpful."
"Many Thanks for the great food for my baby boy and lovely treats for me."
"I am so happy to be getting such lovely food from such a happy energy source!"
"Keep up the good work and no doubt will be ordering later in the year - many thanks again."
"The products are fabulous as always - I don't know what I would have done without you!"
"My twins are certainly getting the best kind of nutritional start in life thanks to you."
"I have just sent another order, and just wanted to thank you for your excellent and personal service."
"Thank you very much for your excellent service and products. I have ordered twice from you now and have been very happy."
"I found the handwritten notes on the invoice very personable, its nice to know there is someone with an interest in their customers overseeing orders."
"I just wanted to say thanks so much for the continued great products and wonderful service."
"I do appreciate your little notes, and of course the extra gifts!"
"I am so happy to know I've given my twins the very best nutritional start in life thanks to you."
"The amazing thing is that it's so difficult to find this kind of quality babyfood anywhere else."
"I have to confess the twins are not the only happy customers - I am now seriously addicted to the rusks - fabulous with a bit of butter and cheese."
"Just wanted to say how pleased I was with the first order. Lovely products and arrived so quickly."
"I'm so pleased to find a source of organic unadulterated food for my daughter."
"Thank you for the quick delivery of baby porridge. Our baby is a lot more settled on the millet porridge and LOVES the banana-milk porridge!"
"Thanks for your quick response and helpful advice. My daughter has been enjoying the millet in with some carrot, leek and sweet potatoes."
"The samples you sent went down successfully. The range on your website looks impressive and I am really looking forward to receiving the order. "
"Thank you for the quick delivery. At last a glass grater in the house again!! Everything tastes twice as good."
"The glass grater works so quickly, the fruit purée itself is extremely fine and it tastes deliciously natural."
"Just a note to say thanks for sending through the baby food and your hand written notes with each order. He certainly enjoys the Holle stuff."
"Just to say a big thanks - for your great service and great products!"
"I am really happy I found your website originally as she loves her porridges!"
"I really enjoy receiving your notes in with the orders...I'm very glad to find someone who stocks good baby products."
"Thank you very much for your kind note and the products you sent. My little baby really enjoys Holle products! We are definitely ordering more from Ulula. It is a shame that I have discovered your web-site only last week."
"The parcel has just arrived. Thank you very much. Everything is in a perfect order. That's what I call top quality service!"
"I just wanted to thank you for your wonderful products and very friendly service. My 10 month old son loves everything I have tried from you."
"Thank you for sending the Holle Formula so promptly. My son is doing really well on it. He is growing very fast. Thanks also for the good advice."
"Thank you for the baby foods they are fantastic, my babies are 19 months and 4.5 months and they both love the foods."
"Those coconut biscuits are amazing...too good for kids really!!!"
"My daughter has taken to the formula very well, following weeks of trying to find one that agrees with her and has already finished the first box we ordered."
"Thanks for the delivery (which was as speedy as usual) and your lovely note."
"Just to say thanks for the excellent mail order service and great products! It was really nice to have a hand written note too-much appreciated and very rare these days in such an automated world!!!"
"Thank you very much for your advice – very helpful!"
"Just wanted to let you know that your package arrived today. I'm really pleased with it - thank you! Thanks very much for all the trouble you went to for us. I've recommended you to all the other Mums I know!"
"Thank you so much for your prompt despatch of my order - next day delivery is very impressive! My little boy enjoys chomping on his spelt biscuits very much! The glass grater is wonderful too."
"i love your personable service, advice, efficiency, friendliness and fantastic products! thank you"
"Thank you for the last parcel,it is so nice to be able to buy these things."
"I was about to write to say thanks very much for the prompt delivery of the goats milk –it arrived just in time as we'd run out! Our daughter still enjoys a bottle at night and we are convinced changing milk last year helped her eczema to fade away!!!"
"Thanks again for all your help - you are a fount of knowledge. "
"Thanks very much for your note. The glass grater is fantastic, I have been using it to make fruit porridge for the last couple of weeks for my little boy - at first he made a face but now he loves it!"
"We are taking weaning quite slowly but so far it seems to be going well. The booklet you sent me previously is very useful."
"I wanted to reply to your lovely personal message on the delivery note. Thank you very much for the products especially the trial oats semolina, which is great. Not only my son loves it but also my partner and myself. I do know some of the products from Germany and am so pleased that I can get them through you. Many thanks again for the note, it made the delivery much more special and I recommended your website to some of my friends already."
"I just wanted to say thank you for my order and also my free gift."
"We just got a package from you. Everything in a perfect order, as usual."
"Thank you for the positive shopping experience"
"I just wanted to really say thank you for your service and the much appreciated hand written notes. I have to say I feel like I have a friend out there."
"Received your lovely parcel of winter warmers today! Thank you for delightful message too very nice for you to take the trouble in todays busy lifestyles!"
"I just wanted to really say thank you for your service and the much appreciated hand written notes. I have to say I feel like I have a friend out there."
"Thank you for the last parcel,it is so nice to be able to buy these things."
"I just wanted to really say thank you for your service and the much appreciated hand written notes. I have to say I feel like I have a friend out there."
"Thank you for the positive shopping experience."
"Thank you so much for your lovely products."
"Many thanks for the excellent service you provide at Ulula, for always taking the time to find kind, thoughtful words in your messages and for your delicious and sweet extra gifts!"
"I am a big fan of your company."
"I have however recommended you to many friends as one of the best baby food suppliers I know!"
"Congratulations on your selection of products, I am so glad you offer all of them here in the UK"
"Having ordered from you now on many occasions, I thought I should write and tell you how fab your website is and also the products that Ulula stock. I wanted to give my daughter the right formula after breastfeeding and the Holle products are fantastic. The information on your website gives all the detail a parent requires to make a confident decision on which products are suitable for their babies. So, thank you very much on behalf of little Charlotte and her very happy parents!"
"Having just put in another order, I thought I'd just write and thank you for your kind note on the last order."
"I have recently received my order from you and just wanted to say a huge thank you for supplying Holle in the UK. My four month old daughter, M., absolutely adores all of them, from the porridge to the puddings!"
"I am sure she will soon finish the food that I have ordered and can't wait to purchase some more from you."
"I just wanted to say thank you for the delicious free biscuits you sent us last time - very kind and generous. All best wishes and thank you for being there for me and my little baby."
"Thank goodness for Holle!"
"Thank you for a great service! I can't wait to start my baby weaning with these wonderful products. "
"thanks so much for the order. the porridge i ordered has gone down very well with my 4 year old!?! not sure if baby brother will even get a look in..."
"Hi Sabine, just wanted to thank you for my order & say how much i look forward to reading your lovely notes. Also really appreciate freebies. yes,am still into my rusks.my sister stayed recently & liked them too,so have got through quite a few lately! hope you have a lovely autumn. thanks again, H."
"just a quick note to say thank you for my last order which was delivered quickly and big thank you for the extra bread sticks and the Green directory magazine. What a lovely service! I have just placed my second order and I am sure it wont be my last. Best wishes E."
"Just want to say thank you for your perfect service and little presents that you send me every time I order. My 18 months old boy loves your Goat Milk. I wish you the best."
"Sabine, you are a star. Just wanted to say thank you so very much. Scarlett is very much enjoying the porridges and they are as good as I remembered too (ahem - I know I shouldn't eat the leftovers...) Here's looking forward to many more orders with you! All very best R."
"I've received the order yesterday, everything is perfect, and thanks so much for the cereal bar+sample! I will definitely be ordering more stuff as my little one gets older. Thanks again, and kind regards, O."
"As you know I placed an order for some more formula and food for M. she just cannot get enough of the stuff. The boys thoroughly enjoy the bars and biscuits and look forward to receiving the packages!"
"thank you for my order, for your sweet note and the delicous biscuits. you are lovely. its very exciting to have my rusks back! thanks"
"Hi Sabine, just wanted to say a quick thank you for my package. Loved the fruit bars and so did my son. Will try the Green Spelt next time if you have a recipe. And thanks so much for the free cereal. A."
"Hi - I just wanted to say how pleased I am to have found your website - and how impressed I am with the range of products and your quick delivery. A very happy customer! S."
"Dear Sabine Thank you for all your kind messages received with my orders. My baby loves the spelt rusks, but the reason I have been ordering so many is because I have been eating them. I am pregnant again and they help with morning sickness! I also love the glass grater and thank you for having introduced me to it. Best wishes. T."
"Osca adores your quinoa pops- they are his favourite and get sprinkled on everything!!"
"Hello Sabine, thanks a lot for the quick delivery and the nice present. After moving here from Germany, we are glad to find such baby food also here in UK and so we can feed our second daughter as healthy as our first."
"I have just ordered my third batch of Holle baby food and wanted to tell you how great your service is. You are always very prompt with your delivery and your handwritten notes make the whole experience more friendly - no large faceless corporation here!"
"I really love your website and the fact that I can buy these products in England. I'm Hungarian and struggle to find proper quality organic food in the shops."
"Thank you so much for re-sending the tea, am drinking gallons of it! Thanks also for the advice. I look forward to buying lots more products from your website, especially when weaning time comes!"
"Thanks so much for the order you sent it was so efficient without losing the personal touch! so nice to see. My daughter loves the carrot bunny biscuits and I love that they are not very sweetened, unusual to see. "
"Once again, thank you for your great service and speedy reply! :)"
"I had to email you after receiving my order today, once again so soon after ordering it. You wrote such a lovely note and again enclosed a free bag of something. You offer such a good friendly service. My twins who are 6months old now have loved everything so far. I was really touched by your note so had to tell you! Thanks for your personal service."
"Many thanks for all your support and help regarding our little one. Thank you also for your lovely message in the last package"
"I just want to say a big thank you for all the free samples you put in my orders every time and also for your notes about your life and family. I do enjoy receiving them and have never found a way of telling you before now! Its so nice to buy off a company that feels like a real person who cares what they are doing and selling. Thanks so much for everything."
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"The products are fabulous as always - I don't know what I would have done without you!"
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