Gift Voucher Terms and Conditions

Ulula Gift Vouchers

  1. Gift Vouchers purchased from Ulula may be used as payment or part payment in exchange for goods sold on our website.
  2. They may be redeemed to purchase goods of a higher price than the amount on the voucher, on payment of the difference.
  3. Multiple gift voucher codes can be redeemed in any one transaction online, but they cannot be used in conjunction with discount codes (coupons).
  4. Gift Vouchers cannot be purchased at a price lower than the face value, or as part of a promotional offer in conjunction with discount codes (coupons).
  5. Please protect your gift voucher; we cannot replace lost, stolen or damaged vouchers. This includes vouchers lost in the post.
  6. Gift vouchers are valid until the expiry date indicated on the voucher.
  7. Gift vouchers may only be redeemed in full via the website. Gift vouchers are non-transferable or negotiable, non-refundable and cannot be exchanged except in accordance with your statutory rights, for example in the event they are not of satisfactory quality. Gift vouchers cannot be redeemed for cash.
  8. Gift vouchers have no cash value and cannot be used to pay for a gift voucher.
  9. If you do not spend the entire balance on the gift voucher, the remaining balance will be updated after each transaction.
  10. Ulula gift vouchers are valid for 12 months. Once the gift voucher has expired (indicated on the voucher) we will not refund any balance remaining on expiry of the validity period.
  11. If you return goods you have purchased with a gift voucher, we will credit your account with loyalty points to the value of the refund.
  12. We reserve the right to refuse to accept a gift voucher which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  13. You have the right to cancel all or part of your order for a gift voucher at any time up to 14 calendar days after the day on which you place your order provided none of the balance has been spent. You may cancel your order by contacting us at info@ulula.co.uk.
  14. We reserve the right to amend these gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so. We reserve to take appropriate action, including the cancellation of the gift voucher, if, at our discretion, we deem such action necessary. This does not affect your statutory rights.