Terms and Conditions
Welcome to our website. At Ulula, we try never to lose sight of the fact that our customers come first. We aim to offer a high level of honest, efficient and personal service. We pride ourselves on the fact that the baby, toddler and family foods we supply are of the highest organic standards, and are sourced from caring and ethical companies that have environmentally friendly and sustainable food production and processing methods.
Here are our terms and conditions of use:
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Descriptions and product information
We take great care to ensure prices and content of this website, including product descriptions, photographs and ingredients, are accurate and correct at the time of publishing. We cannot accept responsibility for any omissions or errors.
Ulula purchases its products directly from authorised distributors, providing you with an extra guarantee of quality and assurance. Ulula has not performed any independent testing to verify the accuracy of product claims or ingredient inclusions or omissions.
Allergies and intolerances advice
Some people can suffer a negative reaction to products, even ones that have no artificial ingredients. We strongly advise you to seek the advice of a qualified medical adviser or health professional before purchasing any product from us for use by a person (including yourself) who has previously suffered or experienced any reaction or intolerance to any product placed upon the skin. We shall not be held responsible for any damages, injury or illness that occurs due to an allergic reaction.
Limitation of liability
Ulula shall not be held liable for any damages, injury or illness caused by the misuse of any product. It is the sole responsibility of the customer to read all product instructions carefully that are enclosed with the item, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner.
We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.
Nothing in these conditions restricts your statutory rights in relation to the quality, fitness or description of the products supplied.
Loyalty points schemeOur loyalty points scheme offers points to customers for some purchases from us. Please note:
Making a Contract with Ulula
When you place an order with us, you are making an offer to buy goods. Once you have placed an order you will be asked to pay for those goods via our secure payment processor, Worldpay. When we receive confirmation of your payment we will send you an e-mail to confirm that we have received your order and to confirm that a contract agreeing the goods, their costs and their shipping cost has been made between us, provided the conditions of this agreement have been met. Should the conditions of this agreement not be met, we undertake to take every reasonable effort to promptly contact you using the contact information you provide in order to reach an agreement that allows us to conclude your order and finalise this contract.
While we try and ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
How to Place an Order
To place an order with Ulula simply browse the product categories on the website . After reading the product descriptions, pricing and other available information you may add items to your shopping basket either directly from these category pages or individual product pages through selecting the required amounts, product unit sizes and then clicking the 'Add to Basket' button.
We accept the following:
In order to progress your payment successfully, please ensure that your billing address matches the address your card is registered at.
You may purchase goods from the Ulula website with your debit of credit card using currencies other than 'pounds sterling'. In such cases your card company will be billed in 'pounds sterling' and they in turn will bill you in your local currency. The actual exchange rate applied to your transaction will be the rate set by your card company on the date of the transaction.
Although our payment processing is highly secure, some customers are reluctant to enter credit card details online. In this case, please either:
All food items are VAT free. Baby, body and skin care products are charged at the current standard rate of VAT. Composite supplies have one VAT liability based on the main component.
Dispatch and Delivery of Your Order
In the unlikely event that the goods are no longer available we will advise you of this by email and offer to send substitute goods of a similar type and of equally high quality. If you agree to the substituted goods it will be taken as an agreed amendment to our contract. If you do not wish to accept the suggested substituted goods we will seek your agreement on how to proceed with the order. We may offer to refund the original amount for the unavailable item or you may wish to wait until the item is again available. In these circumstances, you will not be charged for any additional shipping costs due to dispatching your order in two parts.
Cancellation and Returns
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail using the address given in your order confirmation or write to us at the address given above.
Changes to These Terms
The terms were last amended 29th March 2016.